Responsible Gaming Guide for Clubhouse

Core Philosophy

At Clubhouse, we believe that gambling should be a source of entertainment and enjoyment, not a means to generate income or solve financial problems. We encourage our players to enjoy our services responsibly, ensuring that their gaming experience does not negatively impact their lives or the lives of those around them. Gambling should always be approached with moderation and awareness, and we are committed to providing a safe environment for our players.

Self-Control Tools

Clubhouse offers a variety of responsible gambling tools designed to help players maintain control over their gaming activities. These tools include:

Deposit Limits: Players can set limits on the amount of money they can deposit into their accounts over a specific period. This helps prevent overspending.
Loss Limits: Players have the option to set a cap on the amount of money they are willing to lose within a set timeframe, promoting responsible budgeting.
Wagering Limits: This feature allows players to define the maximum amount they can wager, keeping their gambling within personal financial boundaries.
Session Time Limits: Players can set time restrictions on their gaming sessions to avoid prolonged play and maintain a healthy balance.
Cooling-Off Periods: If a player feels the need to take a break, they can opt for a cooling-off period, during which their account will be temporarily suspended.
Self-Exclusion Options: For players who feel that they need a longer break from gambling, self-exclusion allows them to voluntarily suspend their accounts for a specified duration.

Self-Assessment

To assist players in identifying early signs of problematic gambling behavior, we encourage the use of the following reflective questions:

Do I often gamble to escape from stress or difficult emotions?
Have I ever spent more money on gambling than I originally intended?
Am I chasing losses, trying to win back money I have lost?
Do I feel restless or irritable when I try to cut down on my gambling?
Have I ever lied to friends or family about how much I gamble?
Am I neglecting personal responsibilities, work, or relationships due to gambling?
Do I consider gambling to be a way to make money or solve financial problems?
Have I ever felt the need to gamble with larger amounts of money to achieve the same level of excitement?

Players who answer ‘yes’ to any of these questions may want to reflect on their gambling habits and consider using available resources and tools to help manage their behavior.

Protection of Minors

Clubhouse takes the protection of minors seriously. We have implemented strict safeguards and procedures to prevent underage access to our platform, including:

Age Verification: All players must provide valid identification to verify their age before they can create an account. This process ensures that only individuals who meet the legal gambling age can participate in our services.
KYC Checks: Know Your Customer (KYC) checks are conducted to confirm the identity of our players. This helps us ensure compliance with legal requirements and protects against underage gambling.

We remain vigilant in our efforts to maintain a safe environment for all players, particularly minors.

External Help

We understand that some players may need additional support to maintain their gambling habits. We encourage individuals to reach out to professional organizations that specialize in gambling support, such as:

GamCare: Provides information, advice, and support for anyone affected by problem gambling.
BeGambleAware: Offers resources to help individuals make informed decisions about their gambling and access support services.
Local Support Services: Numerous local organizations in Australia provide assistance and counseling for those struggling with gambling-related issues.

These services offer confidential and non-judgmental support to individuals seeking help.

Early Warning Signs of Problematic Gambling Behavior

Players should be aware of the following early warning signs that may indicate problematic gambling behavior:

Frequently thinking about gambling or planning the next gambling session.
Feeling the need to gamble more frequently or with larger amounts of money.
Experiencing withdrawal symptoms when not gambling, such as anxiety or irritability.
Neglecting responsibilities or relationships due to gambling activities.
Using gambling as a way to cope with stress, anxiety, or depression.

If players recognize these signs in themselves, it is crucial to take immediate action to regain control.

Immediate Action Steps

If you feel that you are losing control over your gambling, consider taking the following steps:

Set Limits: Use the self-control tools available on the platform to set deposit, loss, and wagering limits.
Take a Break: Utilize the cooling-off periods or self-exclusion options to step back from gambling for a while.
Reach Out for Support: Contact external support organizations for guidance and counseling.
Reflect on Your Behavior: Use the self-assessment questions to evaluate your gambling habits and identify areas for improvement.

Account Restriction and Self-Exclusion Mechanisms

Clubhouse provides players with the ability to restrict their accounts or self-exclude themselves to promote responsible gaming. Players can initiate account restrictions by contacting customer support or through their account settings. Self-exclusion can be set for specific periods, allowing players to take a break from gambling without the temptation to return prematurely.

Personal Responsibility and Platform-Supported Protection Tools

At Clubhouse, we emphasize the importance of personal responsibility when it comes to gambling. While we provide various tools and resources to support responsible gaming, it is ultimately up to each player to make informed decisions about their gambling activities. We encourage players to actively use the protection tools available and to remain vigilant about their gambling habits.

Confidentiality and a non-judgmental approach are essential aspects of our support system. Players can feel safe reaching out for assistance without fear of being judged or stigmatized.

By adhering to these principles and utilizing the resources available, players can enjoy a safe and responsible gaming experience at Clubhouse.