Terms and Conditions for Clubhouse

Introduction and License

The Clubhouse Casino operates under a Curacao license (No. 8048/JAZ2020-13) and is owned by DAMA N.V. By accessing and using the services provided by Clubhouse, you agree to comply with these Terms and Conditions. Clubhouse offers a secure gaming environment protected by SSL encryption and features games that are independently audited for fairness. The services provided include online casino games, live dealer games, and other gaming products as specified on the website.

Eligibility

You must be at least 18 years of age to participate in any gaming activity on the Clubhouse platform. Clubhouse reserves the right to request proof of age from any user and suspend their account until satisfactory documentation is provided. Users from jurisdictions where online gambling is prohibited are not permitted to register or use the services. It is your responsibility to ensure that you comply with the laws of your jurisdiction prior to engaging with our services.

Account Rules

Each user is permitted to create only one account on the Clubhouse platform. Upon registration, you agree to provide accurate and complete information and to update it as necessary. Mandatory Know Your Customer (KYC) verification will be conducted to ensure compliance with legal obligations. You are responsible for maintaining the confidentiality of your account login details and are fully responsible for any activities that occur under your account. Any misuse of your account may result in immediate suspension or termination.

Deposits and Withdrawals

Deposits must be made using payment methods approved by Clubhouse. All transactions are subject to verification under Anti-Money Laundering (AML) regulations. Deposits are processed immediately, while withdrawals may take up to five business days to process, contingent upon verification of your identity and account status. You agree to provide any requested documentation necessary for the verification process to comply with AML obligations. Clubhouse reserves the right to impose limits on the amount that can be deposited or withdrawn.

Prohibited Activities

You are strictly prohibited from engaging in any cheating, fraud, or bonus abuse on the Clubhouse platform. The use of bots, exploits, or any unauthorized manipulation of gameplay is forbidden. Any user found to be engaging in such activities will have their account suspended or terminated, and any winnings may be forfeited. Clubhouse employs fraud prevention and security monitoring systems to detect and prevent such activities.

Limitation of Liability and Termination

Clubhouse reserves the right to suspend, restrict, or permanently close any account at its discretion, particularly in cases of violations of these Terms and Conditions, regulatory requirements, or suspicious activity. In such instances, Clubhouse will not be liable for any losses incurred. You agree that Clubhouse shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of your use or inability to use the services.

Bonus Terms and General Promotional Conditions

All bonuses and promotions offered by Clubhouse are subject to specific terms and conditions that will be outlined at the time of the offer. Bonuses may require a minimum deposit and must be wagered within a specified timeframe. Clubhouse reserves the right to modify or cancel any promotional offers at its discretion. Users must adhere to the specific wagering requirements, and any violation may result in the forfeiture of bonuses and associated winnings.

Fair Play and Game Integrity Rules

Clubhouse is committed to ensuring fair play and game integrity. All games are tested and certified for fairness by independent auditors. Users are expected to adhere to the principles of fair play and to respect the rights of other players. Any form of collusion or manipulation of the game outcomes is strictly prohibited and will result in account termination.

Fraud Prevention and Security Monitoring

Clubhouse employs advanced security measures to protect your information and prevent fraudulent activities. We monitor all transactions and user activities for signs of fraud. In the event of suspicious activity, Clubhouse reserves the right to investigate and take appropriate action, including account suspension or termination.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact Clubhouse customer support for resolution. All complaints will be addressed promptly and fairly. If a dispute cannot be resolved internally, users may seek recourse through the relevant regulatory authority. Clubhouse is committed to maintaining transparency and ensuring that all user grievances are handled in accordance with applicable laws and regulations.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms and Conditions or your use of the Clubhouse services shall be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

Clubhouse encourages responsible gambling and provides tools to assist users in managing their gaming activities. Users may set deposit limits, loss limits, and wagering limits on their accounts. Self-exclusion options are also available for users who wish to take a break from gambling. Clubhouse is committed to promoting responsible gambling practices and protecting vulnerable individuals.

Changes to Terms and Conditions

Clubhouse reserves the right to amend these Terms and Conditions at any time. Users will be notified of any significant changes via email or through the website. Continued use of the services following any changes constitutes acceptance of the revised Terms and Conditions.

Contact Information

For any questions or concerns regarding these Terms and Conditions or our services, please contact Clubhouse customer support through the channels provided on our website. We are committed to providing assistance and ensuring a positive gaming experience for all our users.

By using the Clubhouse platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.